FAQ
Frequently Asked Questions
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Do you ship internationally?
We currently ship only within Australia. International shipping is not available at this time. -
How long does delivery take?
Delivery time consists of handling and transit:
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Handling time: 1–2 business days (Monday to Friday)
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Order cut-off time: 4:00 PM
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Transit time: 4–7 business days (Monday to Friday)
Shipping method: Standard Shipping (with tracking)
Shipping time: 4–7 business days
Shipping fee: Free
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Do you offer tracking?
Yes, all orders include tracking so you can follow your parcel from dispatch to delivery. -
What is your return policy?
Returns are accepted within 30 days of the purchase date. Items must be unused, in their original condition, and in the original packaging. Please include the packing slip or order confirmation. -
How do I initiate a return?
Please email us at info@daisy-brown.com before returning any items. Our team will assist you with the return process. -
What is the return process?
Once your return is approved, you will receive a Return Authorization (RA) number and instructions.
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Pack the item securely in its original packaging
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Include any accessories
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Write the RA number clearly on the outside of the package
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How long does a refund take?
If your return is approved, your refund will be processed within 14 business days and issued to your original payment method -
Contact information:
Phone: +31 640132412
Email: info@daisy-brown.com
Address: Klinkerstraat 28, 5552 BP, Valkenswaard, Noord-Brabant, Netherlands
Support Hours:
Mon to Fri: 9:00 AM to 5:30 PM
Company Information:
Company Name: Live By Trade
Chamber of Commerce: 70286639
VAT Number: NL858236795B01